Privacy Policy

Last Updated: 09 October 2026

Welcome to BEYORG, a beauty, herbal wellness and personal care brand owned and operated by FLEXITRICKS.

At BEYORG, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, share and protect information when you visit or purchase products from our website, https://beyorg.in.

1. Information We Collect

When you visit our website, place an order or contact us, we may collect the following information:

• Personal Information: Name, email address and contact number.

• Order Information: Billing address, shipping address, product details and order history.

• Payment Information: Payment status, transaction reference numbers and related order-payment details.

• Technical Information: IP address, browser information, device type, cookies and website usage information.

• Customer Communications: Information you provide through email, telephone, WhatsApp or customer support inquiries.

Payment transactions are handled through authorised third-party payment service providers. We do not require customers to disclose their card PIN, OTP or CVV to our customer support team.

2. How We Use Your Information

We may use customer information to:

• Process, confirm and deliver orders.

• Provide payment confirmations and delivery updates.

• Respond to customer inquiries and complaints.

• Process eligible cancellations, refunds and replacements.

• Improve website functionality and customer experience.

• Detect and prevent fraudulent transactions.

• Comply with applicable legal and regulatory requirements.

• Send product updates, promotional offers and marketing communications through email, SMS or WhatsApp, where permitted by law and applicable customer preferences.

Customers may opt out of promotional communications using available unsubscribe options or by contacting us.

3. Cookies and Website Analytics

Our website may use cookies and similar technologies to maintain shopping sessions, improve website functionality and understand customer interactions.

Where enabled, third-party analytics or advertising services may also collect relevant usage information.

Customers may control or disable cookies through their browser settings. Certain website features may not function properly if necessary cookies are disabled.

Where applicable law requires additional notices or consent for cookies or tracking technologies, these will be provided through the relevant website mechanisms.

4. Sharing of Information

We may share relevant customer information with service providers where necessary to operate our business, including:

• Payment gateway providers.

• Shipping and logistics partners.

• Website hosting and e-commerce service providers.

• Customer support and communication service providers.

• Marketing and analytics service providers, where permitted.

Information may also be disclosed when required by applicable law, a competent authority or a valid legal process.

We do not sell customer contact information to third parties for their independent marketing purposes.

Service providers are expected to handle information responsibly and in accordance with applicable confidentiality and data-protection obligations.

5. Data Security and Retention

We take reasonable measures to protect customer information against unauthorised access, misuse, disclosure and alteration.

Customer information may be stored and processed through authorised third-party technology and service providers.

We retain personal information for as long as reasonably necessary for order fulfilment, customer support, accounting, taxation, fraud prevention, dispute resolution and applicable legal obligations.

When information is no longer required, reasonable steps will be taken to delete or de-identify it, subject to applicable legal retention requirements.

While we take appropriate precautions, no internet-based service can guarantee absolute security.

6. Customer Privacy Rights

Subject to applicable law, customers may request access to information about their personal data, correction of inaccurate information, deletion where permitted, or withdrawal of consent for activities based on consent.

Customers may also request to stop receiving promotional communications.

For privacy-related requests, please contact  beyorgbeauty@gmail.com.

We may request reasonable verification of identity before processing certain requests to protect customer information from unauthorised disclosure.

7. Children's Privacy

Our website is intended primarily for adult customers. We do not knowingly collect children's personal information without appropriate authorisation where required by law.

8. Third-Party Websites

Our website may contain links to third-party websites and services.

These websites may have their own privacy practices. We encourage users to review their respective privacy policies before providing personal information.

9. Changes to This Policy

FLEXITRICKS may update this Privacy Policy to reflect changes in business operations, services, technology or applicable laws.

The updated policy will be published on our website with its revised effective date. Additional notice or consent will be provided wherever required by law.

10. Contact Information and Grievance Redressal

For privacy concerns, data-related requests or complaints, customers may contact:

Brand Name: BEYORG

Owned and Operated By: FLEXITRICKS

Business Address: Plot No. 516, Aadharshila, Awadhpuri, Bhopal, Madhya Pradesh – 462021, India

Official Website: https://beyorg.in

Customer Support Email: beyorgbeauty@gmail.com

Customer Care Phone: +91 9039861406

Grievance Officer: Dr. Sudha Tripathi

Designation: Grievance Officer

Grievance Email: beyorgbeauty@gmail.com

Grievance Contact: +91 9039861406 (Business Contact)

Consumer grievances will be acknowledged within 48 hours and redressed within one month of receipt, in accordance with applicable e-commerce consumer protection requirements.

 

11. Applicable Law

This Privacy Policy is subject to applicable Indian laws, including the Information Technology Act, 2000, applicable Information Technology Rules, and relevant provisions of the Digital Personal Data Protection Act, 2023 and associated rules as they come into force.

Nothing in this policy is intended to limit rights available to individuals under applicable law.