Refund Policy

Last Updated: 08 October 2026

Welcome to BEYORG, a beauty, personal care and herbal wellness brand owned and operated by FLEXITRICKS.

At BEYORG, we are committed to providing quality products and a transparent shopping experience. Please read this policy carefully before purchasing from our official website, https://beyorg.in.

1. Payment Policy

We accept online payments through the payment methods available at checkout, which may include Debit Cards, Credit Cards, UPI, Net Banking and other supported options.

All online payments are processed through authorised third-party payment gateway providers.

If your payment has been deducted but your order has not been confirmed, please contact beyorgbeauty@gmail.com with the transaction reference number, payment amount, date and order details, if available.

2. Order Cancellation Policy

Customers may request cancellation of an order before it has been dispatched.

• Cancellation requests should be sent to beyorgbeauty@gmail.com along with the order number.

• Once an order has been dispatched, cancellation requests may not be accepted, except where required under applicable law.

• Eligible prepaid cancellations will be refunded through the original payment method wherever possible.

• No cancellation fee will be charged for eligible pre-dispatch cancellations.

BEYORG reserves the right to cancel orders due to stock unavailability, payment verification issues, pricing errors or other legitimate operational reasons. If we cancel a prepaid order, the amount paid for the cancelled items will be refunded.

3. Return & Exchange Policy

Due to the hygiene-sensitive, cosmetic, personal care and consumable nature of our products, BEYORG does not ordinarily accept returns or exchanges for change-of-mind reasons.

This includes situations where:

• A customer no longer requires the product.

• A customer has changed their mind after purchase.

• An incorrect product was ordered by the customer.

• A product is no longer wanted despite being delivered correctly.

• An opened or used product is sought to be returned for personal preference reasons.

However, this restriction does not apply where a return, refund or other remedy is required under applicable consumer protection laws.

Returns & Refund Eligibility

Customers may be entitled to an appropriate remedy in the following circumstances:

1. The product is damaged or defective.

2. An incorrect product has been delivered.

3. The product is expired or spurious.

4. The product received is materially different from its advertised description or agreed characteristics.

5. The order contains missing items or is otherwise deficient.

6. The product is delivered later than the stated delivery schedule, where a remedy is required by applicable law.

Eligible cases will be handled in accordance with the Consumer Protection Act, 2019, and the Consumer Protection (E-Commerce) Rules, 2020.

4. Damaged, Defective or Incorrect Products

Customers are encouraged to inspect their orders upon delivery.

In case of damage, defects, incorrect products, expired products or missing items, please contact us as soon as reasonably possible, preferably within 48 hours of delivery.

Email: beyorgbeauty@gmail.com

Please provide the following information wherever available:

• Order Number

• Registered Name and Contact Details

• Product Name

• Description of the Issue

• Relevant Photographs or Videos

• Invoice and Batch Number, where available

Photographs and unboxing videos may assist in resolving complaints, but an unboxing video is not mandatory for exercising applicable statutory rights.

Customers are requested to retain the affected product and packaging and avoid further use until the complaint has been reviewed.

Complaints received after 48 hours will also be considered in accordance with applicable law.

5. Refund & Replacement Process

Once a complaint is received, our customer support team will review the issue and may request additional information where reasonably necessary.

Depending on the circumstances and applicable legal requirements, an eligible complaint may be resolved through:

• Refund

• Return and refund

• Replacement of the affected product

• Another appropriate remedy available under applicable law

Where BEYORG is responsible for supplying an incorrect, defective or damaged product, no additional return-shipping charge will be imposed on the customer for an applicable statutory remedy.

Refund Processing Timeline

For accepted refunds, we aim to follow these timelines:

• Complaint Acknowledgement: Within 48 hours.

• Complaint Review: Generally within 2–5 business days after receiving the necessary information.

• Refund Initiation: Generally within 5–7 business days after approval or determination of refund eligibility.

• Refund Credit: Usually within 7–10 business days after initiation, depending on the bank or payment service provider.

These are estimated timelines and do not override any shorter period required by applicable law.

Refunds will ordinarily be processed through the original payment method. If this is unavailable, an alternative lawful method may be arranged with the customer's agreement.

6. Non-Eligible Voluntary Returns

BEYORG does not provide voluntary returns or exchanges solely due to a change of mind, personal preference or customer ordering error.

Products damaged through improper handling, misuse or negligence after delivery are generally not eligible for voluntary returns.

Dissatisfaction based solely on individual product expectations does not automatically qualify for a voluntary refund where the product conforms to its description and applicable law.

These conditions do not restrict remedies available under consumer protection laws, including those relating to misleading product descriptions, defects or deficiencies.

7. Promotional Offers

Discounts, promotional vouchers and special offers are subject to their respective terms and conditions.

BEYORG may modify or discontinue promotions prospectively, subject to applicable law and commitments already made to customers.

8. Third-Party Marketplace Orders

For purchases made through third-party marketplaces, customers should generally initiate order-related requests through the relevant marketplace's return or refund process.

Customers may also contact BEYORG for product-related concerns or assistance.

9. Customer Rights & Grievance Redressal

Nothing in this policy limits or excludes any consumer rights or remedies available under applicable Indian laws.

Customer grievances will be acknowledged within 48 hours and addressed within one month of receipt, in accordance with applicable e-commerce consumer protection requirements.

For complaints or assistance, customers may contact the details provided below.

10. Contact Information

Brand Name: BEYORG

Owned & Operated By: FLEXITRICKS

Official Website: https://beyorg.in

Customer Support Email: beyorgbeauty@gmail.com

Customer Care Number: +91 9039861406

Business Address: Plot No. 516, Aadharshila, Awadhpuri, Bhopal, Madhya Pradesh – 462021, India

Grievance Officer: Dr. Sudha Tripathi

Grievance Email: beyorgbeauty@gmail.com

We are committed to reviewing genuine customer concerns fairly and providing appropriate resolutions in accordance with applicable laws.